Refund Policy

Last updated: September 26, 2026

Cindy's Classroom Games sells digital educational products. Because our products are digital and may be accessed or downloaded immediately after purchase, our refund policy differs from that typically applied to physical goods.

We want teachers to be happy with the resources they purchase from us. In addition to any rights you may have under applicable law, purchases are covered by our Satisfaction Guarantee, subject to the terms below.

Digital Products

All products sold by Cindy's Classroom Games are digital products unless expressly stated otherwise. No physical product will be shipped.

Digital products cannot be physically returned once they have been delivered or made available for download. However, eligible purchases may qualify for a refund or other resolution under our Satisfaction Guarantee, this Refund Policy, or applicable law.

Satisfaction Guarantee

If you purchase a product from Cindy's Classroom Games and are genuinely dissatisfied with it, please contact us and explain the problem. We will review your request and work with you to find an appropriate resolution.

Depending on the circumstances, this may include technical assistance, a corrected or replacement file, an alternative product, store credit, or a refund.

All requests under our voluntary Satisfaction Guarantee are reviewed individually, and Cindy's Classroom Games reserves the right to determine whether a refund or other resolution is appropriate, subject to any rights or remedies that cannot be limited under applicable law.

Our Satisfaction Guarantee is intended for customers who are genuinely dissatisfied with their purchase. If, after the purchase giving rise to a satisfaction claim, a customer returns to Cindy's Classroom Games and purchases additional products, we will consider that subsequent purchase evidence that the customer has chosen to continue purchasing from us. A subsequent purchase will therefore end eligibility for a refund under our voluntary Satisfaction Guarantee for purchases made before that subsequent purchase. This does not affect any rights or remedies available under applicable law.

Product Format and Compatibility

Our products may be provided in different formats, including, but not limited to:

• Microsoft PowerPoint
• Google Slides
• Google Forms
• PDF
• Other digital file or online formats identified on the product page

It is the customer's responsibility to review the product description and ensure that the product type, file format, software requirements, and other compatibility requirements are suitable for their intended use before purchasing.

For example, if a product is identified as a Microsoft PowerPoint product, the customer is responsible for ensuring that they have appropriate software or services capable of using that product.

Similarly, products designed for Google Slides, Google Forms, PDF, or another specified platform or format require the customer to have appropriate access, software, accounts, devices, or other capabilities necessary to use that format.

If a customer accidentally purchases the wrong product type or format, we will generally attempt to resolve the issue by offering an appropriate version or alternative product where one is available rather than issuing a refund.

We generally do not provide refunds solely because a customer does not have the required software, account, application, device, technical capability, or compatible system necessary to use a product when the applicable format or requirement was clearly identified on the product page before purchase.

Technical Problems

If a customer experiences a technical problem with a product, please contact us so that we can attempt to resolve it.

Where a problem can reasonably be corrected through technical assistance, a replacement file, corrected content, instructions, or another appropriate solution, we will normally attempt to resolve the problem before considering a refund.

If we are unable to provide a reasonable solution and the problem materially prevents the product from being used as described, we may provide a refund or another appropriate resolution.

When We May Provide a Refund

Circumstances in which we may provide a refund or other appropriate resolution include:

• You were accidentally charged more than once for the same purchase.
• You received or were given access to a different product from the one you purchased.
• A purchased file is defective, corrupted, or inaccessible and we are unable to provide a working solution.
• There is a significant error in the product that prevents it from being used substantially as described.
• You are genuinely dissatisfied with your purchase and your request qualifies under our Satisfaction Guarantee.
• Another circumstance exists where we determine that a refund or other resolution is appropriate.

The appropriate resolution will depend on the circumstances of the individual request.

Change of Mind

Our Satisfaction Guarantee is intended to address genuine dissatisfaction with a product. It does not create an unrestricted right to return digital products after they have been delivered.

We generally do not provide refunds solely because a customer changes their mind, no longer needs the product, purchased it by mistake despite the product being accurately described, or subsequently decides that they would prefer a different resource.

Where a customer accidentally purchases the wrong product type or format, we will attempt to offer an appropriate alternative where reasonably available.

Product Descriptions

We make reasonable efforts to clearly identify the nature, content, format, and intended use of our products on their product pages.

Customers should review the product description and any listed requirements carefully before completing a purchase.

If you are uncertain whether a product or format is suitable for you, please use the Ask a Question option on the relevant product page before purchasing.

Requesting a Refund or Other Resolution

If you are dissatisfied with your purchase or believe that there is a problem with it, please submit your request through the Contact form on our website.

Please provide sufficient information for us to identify the purchase and understand the issue, including your order number where available.

We may ask for additional information reasonably necessary to understand the problem and determine an appropriate resolution.

Submitting a request does not automatically guarantee a refund. Cindy's Classroom Games will review each request individually and reserves the right to determine the appropriate resolution, subject to applicable law.

If a refund is approved, it will normally be returned to the original payment method. Processing times after a refund has been issued may depend on the applicable bank, card issuer, or payment provider.

Abuse of Refunds

Our Satisfaction Guarantee is intended to provide reassurance to genuine customers, not to provide free access to digital resources.

We reserve the right, to the extent permitted by law, to refuse requests that we reasonably believe are fraudulent, abusive, repetitive, or intended to obtain or retain digital products without payment.

Repeated or abusive refund activity may also result in restrictions on future purchases or account access where appropriate.

Your Legal Rights

Our Satisfaction Guarantee is an additional voluntary policy offered by Cindy's Classroom Games.

Nothing in this Refund Policy or Satisfaction Guarantee is intended to exclude, restrict, or limit any consumer right, remedy, warranty, guarantee, or other protection that cannot lawfully be excluded or limited.

Where applicable law provides rights that conflict with this policy, those legal rights will apply.

Contact Us

For questions about a purchase, assistance with a product, or to request a refund or other resolution, please use the Contact form on our website.